Shipping policy
Shipping Policy
At Nightbox, we are committed to delivering your order safely, on time, and with full transparency every step of the way. Please read our shipping policy carefully so you know exactly what to expect when you place an order with us.
Processing Time
Once your order is placed and payment is confirmed, our team begins processing your order within 0 to 2 business days. Orders placed on weekends or public holidays will begin processing on the next available business day. You will receive an order confirmation email as soon as your purchase is complete, and a second notification once your order has been dispatched.
Please note that processing time is separate from shipping time. The total delivery window begins after your order has been fully processed and handed off to the carrier.
Shipping Origin
All orders are fulfilled and shipped directly from our supplier warehouse in China. We work with trusted international carriers to ensure your package is handled with care from the moment it leaves the warehouse until it arrives at your door.
Delivery Time
We offer the Standard Shipping to fit your needs:
Standard Shipping: Free of charge. Orders shipped via standard international shipping typically arrive within 5 to 8 business days after processing. This is our default shipping method and is available at no additional cost on every order.
Please keep in mind that delivery times are estimates and may vary depending on your location, customs processing, and carrier availability. While the vast majority of orders arrive within the stated timeframe, occasional delays can occur and are outside of our control.
Order Tracking
After placing your order, you will receive a confirmation email containing your order number. You can track your order at any time by entering your order number and the email address used during checkout on our order tracking page. Please make sure to use the same email address provided when placing your order.
However, as soon as your order ships, you will receive an email containing your tracking number to follow your package in real time. You can use this tracking number to monitor the status of your delivery at any time.
If you have not received your tracking information within 8 business days of placing your order, please check your spam or junk folder before reaching out to us. If you still cannot locate it, our support team is happy to assist you.
Shipping Destinations
We currently ship to the following countries:
- United States
We are working on expanding our shipping destinations in the future. If you are located outside of this region and would like to place an order, please contact us at support@nightboxs.com and we will do our best to assist you.
Duties, Taxes and Customs Fees
Nightbox does not pre-pay duties or taxes on national shipments. Any applicable customs fees, import duties, or taxes are the sole responsibility of the customer and are determined by the destination country's customs authority.
United States: Orders shipped to the United States with a value under $800 USD are generally not subject to import duties under the de minimis threshold. Most of our customers in the US will not incur any additional charges upon delivery.
Nightbox is not responsible for any delays caused by customs processing or for any additional charges assessed by customs authorities.
Delayed Deliveries
We understand how important it is to receive your order on time, and we do everything within our power to ensure timely delivery. However, there are circumstances beyond our control that may cause delays, including but not limited to customs clearance processing, weather conditions, national holidays, carrier disruptions, or unusually high demand periods.
In the event of a delay, we will notify you as soon as we become aware of the issue and provide you with updated tracking information. Our team will stay in contact with you until your order arrives safely at your destination. We appreciate your patience and understanding in these situations.
Lost Packages
Although it is very uncommon, packages can occasionally be lost in transit. If your tracking information has not been updated for more than 10 business days or shows no movement, please contact us at support@nightboxs.com and we will open an investigation with the carrier on your behalf.
If your package is confirmed lost, we will offer you the choice of a full replacement sent at no additional cost or a complete refund. No questions asked.
Damaged Packages
If your order arrives damaged or with missing contents, please contact us within 48 hours of delivery at support@nightboxs.com with a photo or description of the damage. We will review your case immediately and arrange for a replacement or issue a full refund as quickly as possible.
We take the condition of every delivery seriously and will always make it right for you.
Important Notes
Please ensure that your shipping address is entered correctly at checkout. Nightbox is not responsible for orders delivered to an incorrect address provided by the customer. If you realize you have made an error in your shipping address, contact us immediately at support@nightboxs.com and we will do our best to correct it before your order is dispatched.
Once an order has been shipped, we are unable to modify the shipping address.
Contact Us
If you have any questions, concerns, or need assistance with your shipment, our support team is available 7 days a week and is always happy to help.
Email: support@nightboxs.com
We typically respond to all inquiries within 24 hours. Your satisfaction is our priority and we will always go above and beyond to make sure your experience with Nightbox is a great one.